I joined LoveFilm on the 27th of July, after my 14 free days I started paying on the 11th of August and it seems now I will pay on the 11th of every month. I am paying £12.99 per month which allows me to have 2 DVDs at home at once.
I have been watching the DVDs on the day I recieve them and posting them the nexst day. This means that I should roughly be getting through 2 films every 3 days. It doesn’t quite work like that though as Love Film and the post office don’t work on Sundays. So, about 4 films a week or 16 films a month, in theory.
I’ve actually received 13 films and I’ve been a member for over a month. So, how did I lose out? Well partly through once or twice forgetting to post it the next morning. However most of the loss was from Love Film not receiving a film I posted the day after receiving it for nearly a week, it was overtaken in the post by one posted 3 days afterwards. Their policy for processing DVDs that has gone missing in the post is quite good, but they are quite threatening in the way that they say the Post Office will contact you and that if you don’t respond to the Post Office you will be charged. Furthermore they don’t contact the post office until 5 days after you post it.
LoveFilm and indeed all postal based DVD rental services need to sort this issue out because the customer is definitly getting a bum deal, granted it’s not entirely Love Film’s fault however they will end up losing customers if they feel they are missing out and I don’t feel I lost out, I know I lost out.
So roughly 13 DVDs for roughly £13, it’s been â…“ and ½ of the price of your average walk-in video rental shop. The big difference between walk-in and postal DVD rental is the way they are chosen, instead of choosing 1 film on each visit you choose a list of films (over 30 is what Love Film reccomend) and then they select what is available to send to you. Obviously this means they can reduce their stock of certain films. The problem is you won’t get to see the new DVD releases for months after they come out.
The list of DVDs is prioritised, however the priority doesn’t seem to affect the choices that are made for you very much. In fact none of the films I have been sent were in the top 10 priority. It’s not like the films in my list are popular films or especially recent, I wish they’d send me the ones at the top rather than always the ones from the middle.
- The Terrorist (1999)
- La Nina Santa (2004)
- Das Boot (Director’s Cut) (Superbit) (Disc 1) (1981) (IMDB rank: 45th)
- Amelie (Disc 1) (2001) (IMDB rank: 26th)
- Raging Bull (1980) (IMDB rank: 63rd)
- Mississippi Burning (1988)
- Ocean’s Twelve (2004)
- Brazil (1985) (IMDB rank: 200th)
- Butch Cassidy and the Sundance Kid (1969) (IMDB rank: 123rd)
- Man With A Movie Camera (1929)
So, only 3 of the films were made in the last 5 years, so the new-release-rush should have died down. Of the 5 that do appear in IMDB’s top 250 movies (which they should have higher stocks of anyway) only 2 are in the top 50. I really don’t see why after a month none of my 10 highest priority movies haven’t been sent.
Pull you socks up LoveFilm. I’m going to use it for the next month at least, after that I will have to review the situation again.